7-Day Money-Back Guarantee for Subscriptions
We are committed to the quality of our Service, and we believe you will be satisfied with the results. However, if you are unsatisfied for any reason, we offer a money-back guarantee for subscription purchases under the following conditions:
- This guarantee is available to first-time subscribers only.
- You must request cancellation and a refund within seven (7) days of your initial subscription purchase date.
- You must have generated three (3) or fewer renders during the subscription period.
- One-time credit pack purchases ("Input Packs") are non-refundable and are not eligible for the money-back guarantee.
To request a refund under this guarantee, contact us at [email protected] within the 7-day window. Refunds will be processed to the original payment method within 5–10 business days.
Credit Refunds for Render Issues
Outside of the money-back guarantee above, we do not offer monetary refunds for purchased credits or subscription fees. However, if you experience an issue with a specific render (e.g., the AI model is unable to process your image adequately), you may flag the render for review by our team. If we determine that the issue is attributable to a limitation of the AI model rather than the quality of the source image or user error, we will refund the credit used for that specific render. Credit refunds are issued at our sole discretion.